Returns & Exchanges
We want you to love your DIA pieces. If something isn't right, we're here to help.
We hope you love your DIA purchase.
If for any reason it isn't the right fit, you may request a return within 30 days of receiving your order.
Before You Return
Every DIA piece is carefully inspected before shipping.
Please try on your item with care and keep it in its original condition.
Do not remove the original DIA hang tag until you are certain you want to keep your purchase.
The original DIA hang tag is part of the product and confirms its new condition. To be eligible for a return, the tag must remain attached to the garment.
Return Eligibility
To qualify for a return, your item must:
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Be unworn and unused
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Be unwashed
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Be free of stains, odors, makeup, perfume, or any signs of wear
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Be returned in its original DIA packaging
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Have the original DIA hang tag attached
Important
Items returned without the original DIA hang tag are not eligible for return or exchange.
Products with a removed, damaged, or missing hang tag will be considered worn and cannot be accepted.
Exchanges
If your preferred item is available, we will gladly exchange it.
If the requested item is unavailable, a refund will be issued after your returned item has been inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was received.
Original shipping charges are non-refundable.
To receive your return shipping address and instructions, please contact us at hello@diadayinamerica.com before sending your item back.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the packaging
Our team will review your request and provide a solution as quickly as possible.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned:
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Items without the original DIA hang tag
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Items showing signs of wear, washing, or damage
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Gift cards
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Final Sale items
Contact
For any questions regarding returns or exchanges, please contact us:
Right to Refuse Returns
DIA reserves the right to refuse any return that does not meet the conditions outlined in this Return Policy.